Outsource your subsidence claims handling

• Digitising the whole claims process so all participants of a claim are linked together around one common platform and record;

• Improved response, reduced aggravation and anxiety for customers;

• Reduced claim lifecycles by removing delays, inefficiencies and introducing new non-invasive methods of investigation;

• Increase the efficiency of engineering resource, enabling faster response times and availability to discuss with policyholders when required;

• Delivering an average cost of claim very much better than market averages;

• Enabling quick decision making by key engineers that are then acted upon by our highly skilled claims management team.

In the surge of 2018 we achieved 100% compliance to normal year SLAs let alone relaxed surge year SLA’s, in contrast to many other providers who struggled with service levels.

Our Clients and their Customers enjoy

• A fast, intuitive online digital reporting platform to provide all the key information needed to identify subsidence damage and to accurately diagnose the proximate cause;

• Virtual soils reporting where the profile of the soil type is known without the necessity to dig trial pits and boreholes;

• Comprehensive video surveys and the ability to live stream this media to engineering or specialist resource;

• Scheduling and pricing of repairs within days of notification to providing  accurate reserve information and;

• Close visual monitoring of the repair process itself in ways that have not been possible previously and to quality assure outcome and customer satisfaction

We have managed to attract highly skilled and regarded staff due to our innovative model and careful selection process.

We have leveraged the benefits of a more efficient process by reinvesting the savings back into our high-quality team, both at the senior technicians’ level and top quality engineering expertise. This is so important because getting it right mitigates the cost, reduces the lifecycle and improves customer satisfaction.

If you'd like to find out more, get in touch today.