360Globalnet Announces Strategic Partnership with Integra Solutions to Transform Claims Management.
At 360Globalnet, we are proud to partner with Integra Insurance Solutions in revolutionising their claims service, empowering them with cutting-edge technology to enhance customer experience, streamline processes, and drive operational excellence.
Delivering a Best-in-Class Claims Service
In early 2024, Integra embarked on a transformative journey to in-source its claims service, ensuring full control and autonomy over the claims process. Central to this evolution was the selection of 360Globalnet's award-winning, no-code digital platform, 360SiteView, as the foundation for their next-generation claims system. With 360SiteView, Integra has been able to implement a fully bespoke claims management system at unparalleled speed, achieving:
- Omnichannel, customer self-service capabilities
- Automated and seamless policy validation
- Bespoke, peril-specific incident reporting
- Real-time automated triage and claim routing
- Automated key milestone updates for transparency
- Structured data capture for powerful insights
Customers can now report claims 24/7, progressing through a tailored digital First Notification of Loss (FNOL) journey at their own pace. Through seamless integration with policy administration systems, real-time validation ensures the right claims are triaged instantly, optimising resolution pathways. Automated updates reduce administrative burdens, allowing claims teams to focus on complex cases where human expertise adds the most value.
Pioneering Innovation in Claims Management
Our 360SiteView platform was built from the ground up to provide full flexibility, rapid deployment, and continuous innovation. Unlike traditional, rigid IT systems, our solution enables Integra to modify features and implement new requirements on demand--eliminating the cost and delays associated with legacy platforms. This agility is critical in today's fast-evolving insurance landscape.
Some of the latest advancements within 360SiteView that further enhance the claims experience include:
- Built-in scheduling tools to optimise resource management
- Automated document generation for seamless claims processing
- LiDAR-powered automated floor planning, improving damage assessment accuracy
A Partnership Built for the Future
Through our collaboration, Integra is not only meeting the demands of today but is well-positioned for the innovations of tomorrow.
With 360SiteView, our clients regularly achieve Net Promoter Scores (NPS ) of 77+, experience 20-25% reductions in claim lifecycle durations, and realise operating cost savings of up to 30%. This partnership exemplifies how technology transformation can elevate insurance claims handling to new heights, ensuring superior customer service while enhancing operational efficiency.
We are excited to continue supporting Integra in setting new benchmarks for claims excellence and innovation. Together, we are redefining the future of claims management.
About 360Globalnet
360Globalnet is a global provider of digital claims solutions, offering platforms that empower insurers to manage claims with full transparency and efficiency. With a strong track record of innovation and excellence, 360Globalnet is revolutionizing the way the insurance industry operates.
About Integra Insurance Solutions
Integra Insurance Solutions is a specialist insurance provider focused on delivering high-quality home products. With a commitment to excellent customer service, they work closely with brokers and partners to offer tailored insurance solutions backed by strong underwriting expertise.
